Privacy Policy

Welcome to Matrix. Your privacy is important to us. This policy outlines how we collect, use, and protect your personal data when using our HVAC-R, Plumbing & Electrical services.

1. Information We Collect

We collect personal data such as name, email, phone number, and address when you register or place an order through our delivery app. Additionally, we may collect location data to facilitate efficient deliveries.

2. How We Use Your Information

We use the information collected to:

• Process and fulfill your HVAC-R, Plumbing & Electrical orders.
• Enhance our delivery services and improve customer experience.
• Communicate with you regarding orders, promotions, or service updates.
• Ensure security and prevent fraudulent activities.

3. Data Protection

We take industry-standard measures to protect your data from unauthorized access, modification, or disclosure. Our security protocols ensure your information remains confidential.

4. Location Data Usage

To provide efficient deliveries, our app may collect and use your location data. This data is only used to optimize the delivery process and is not shared with third parties.

5. Cookies and Tracking Technologies

We use cookies and tracking technologies to enhance your experience, analyze traffic, and improve our services.

6. Third-Party Services

We may share necessary data with third-party logistics partners to fulfill deliveries. However, we do not sell or share your personal information with advertisers.

7. Your Rights and Choices

You can update or delete your personal data by contacting us. You may also disable location tracking through your device settings.

8. Contact Us

If you have any questions about this privacy policy, please contact us at info@matrixfabc.com.